Track my order
Track your Mortengo order simply and securely. Delivery information becomes available as soon as your parcel is handed over to the carrier.
Access my orders
Log in with the email address used for your purchase to view your orders and available tracking information.
Where can I find my tracking link?
After shipment, you will receive a confirmation email containing the tracking number and a link to track your parcel. Remember to check your junk mail folder.
Which carrier will deliver my order?
Delivery is entrusted to one of our partner carriers, including DHL, UPS, Bpost, Colissimo, or PostNL. The selected carrier and the tracking link will be sent to you by email as soon as the order is shipped.
My order is confirmed but no tracking appears
This is normal while the order is being prepared. Tracking is activated after the parcel is handed over to the carrier. A short delay may also be required before the first transport event appears.
My order contains multiple parcels
Exceptionally, an order may be delivered in several parcels. In this case, separate tracking will be provided for each shipment, and the parcels may be delivered on different dates.
I haven't received the shipment email
Check the email address used when ordering and your junk mail folder. If you still cannot find it, contact us, providing your order number and the email address used for the purchase.
Need help?
Use our contact form or email us at contact@mortengo.com.
To protect your data, Mortengo will never ask you for your password, bank code, or full card number via email.