Privacy policy

This Privacy Policy explains how Mortengo (the “Site”, “we”, “our” or “us”) collects, uses and discloses your personal information when you visit or use our services, make a purchase on www.mortengo.com (the “Site”), or otherwise communicate with us about the Site (together, the “Services”). For the purposes of this Privacy Policy, “you”, “your” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include :

  • Contact details including your name, address, telephone number and email address.
  • Order information including your name, billing address, delivery address, payment confirmation, email address and telephone number.
  • Account information including your username, password, security questions and other information used to protect your account.
  • Customer service information including information you choose to include in your communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but this may prevent you from using or accessing those features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels and similar technologies (“ Cookies”). Usage Data may include information about how you access and use our Site and your account.

How we use your personal information

  • Providing products and services. We use your personal information to provide the Services and perform our contract with you. This includes processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges, and providing other features and functionality related to your account. We may also improve your shopping experience by allowing Mortengo to match your account with other Mortengo services you choose to use. In that case, Mortengo will process your information as described in its Privacy Policy and its Consumer Privacy Policy.
  • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for this data processing is our legitimate interest in keeping our website secure for you and our other customers, in accordance with Article 6(1)(f) of the GDPR.
  • Communicating with you and improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest so that we can respond to you, provide effective services and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookies

Most browsers automatically accept cookies by default, but you can choose to configure your browser to remove or reject cookies using your browser controls. Please bear in mind that removing or blocking cookies may affect your user experience and cause some Services, including certain features and general characteristics, to malfunction or become unavailable.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

As at the effective date of this Privacy Policy, we are not actually aware that we “share” or “sell” (as those terms are defined in applicable law) the personal information of people under the age of 16 .

Security and retention of your information

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have all or some of the rights listed below in relation to your personal information. These rights are not absolute, apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

  • Right of access/right to know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to erasure : You may have the right to request that we erase the personal information we hold about you.
  • Right to rectification : You may have the right to request that we correct the personal information we hold about you.
  • Right to data portability : You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, request that we transfer it to a third party.
  • Managing communication preferences : We may send you promotional emails, which you can opt out of at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to your request. Under applicable laws, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as promptly as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the data protection supervisory authorities here.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at contact@mortengo.com or contact us on 0032/496.21.95.27

For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal information.